Virtual Assistant

Myntra, India's leading fashion and lifestyle e-commerce platform, is seeking a dynamic and enthusiastic Virtual Assistant to join our growing team. In this role, you will play a crucial role in assisting our customers with their shopping experience by providing personalized guidance and support.

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Responsibilities:

• Become a fashion expert: Immerse yourself in the world of fashion trends, understand product details, and stay updated on the latest Myntra offerings.
• Be a customer champion: Provide exceptional customer service through various channels, including chat, email, and social media. Answer questions, resolve inquiries, and guide customers towards the perfect fashion finds.
• Embrace the digital world: Utilize Myntra's platform and tools efficiently to assist customers with tasks like order tracking, size recommendations, and product information retrieval.

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Skills:

• Excellent written and verbal communication skills: You can clearly articulate information, engage customers in a friendly manner, and effectively address their needs.
• Strong research and analytical skills: You can delve into product information, understand customer queries, and analyze situations to provide accurate and insightful responses.
• Tech-savvy and adaptable: You are comfortable navigating digital platforms, learning new tools quickly, and adapting to evolving customer needs.

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