Position title

Tech Mahindra Job - New Job - Desktop Support Jobs

Job Location

India

Remote work from: IN; US; AU; NZ; HK; JP; KZ; MY; SG; TW; TH; UZ; VN; AT; BY; BE; DK; FR; DE; GR; NL; RU; ES; CH; UK; GB; DZ; KW; MA; QA; SA; MX; AE; CA; GT; DO

Base Salary

USD21-USD25 Per hour

Qualifications

Graduate

Employment Type

Full-time

Description

Tech Mahindra Recruitment 2024

Tech Mahindra, a leading provider of information technology services and solutions, is seeking a skilled and resourceful Desktop Support professional to join our dynamic team! This is a remote position, allowing you to leverage your technical expertise and troubleshoot IT issues for Tech Mahindra employees from anywhere in the world.

Tech Mahindra Jobs Near Me

In this pivotal role, you'll be the first line of defense for Tech Mahindra's employees, providing technical support for desktops, laptops, peripherals, and a variety of software applications. You'll troubleshoot hardware and software issues, diagnose problems, and implement solutions to ensure smooth operation and user productivity. Your strong analytical skills, problem-solving abilities, and dedication to customer service will be instrumental in keeping Tech Mahindra's workforce up and running.

Summary

Are you a tech whiz with a knack for solving problems and a passion for helping others? Do you thrive in a fast-paced environment and enjoy providing exceptional technical support? If you're looking for an opportunity to leverage your IT expertise in a dynamic global company and contribute to a collaborative work environment, we want to hear from you! We're searching for a motivated individual with a strong work ethic and a desire to learn and grow within the exciting world of IT support.

Key Responsibilities

Provide technical support to Tech Mahindra employees via phone, email, and remote access tools.
Troubleshoot and diagnose hardware and software issues related to desktops, laptops, peripherals, and network connectivity.
Install, configure, and maintain various software applications on user workstations.
Reset passwords, update software, and perform other routine maintenance tasks.
Document technical issues, solutions, and troubleshooting steps for future reference.
Escalate complex issues to senior IT staff as needed.
Maintain a strong understanding of Tech Mahindra's IT infrastructure and policies.
Provide clear and concise instructions to users to help them resolve technical problems.
Continuously learn and stay up-to-date on emerging technologies and best practices in desktop support.

Required Skills and Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field (preferred).
A minimum of 1 year of experience in a desktop support or IT help desk role.
Strong understanding of hardware and software troubleshooting principles.
Proficiency in Microsoft Windows operating systems (Windows 10, 11).
Experience with remote desktop support tools (e.g., Remote Desktop Connection, TeamViewer).
Excellent communication and interpersonal skills, both written and verbal.
Ability to work independently and take initiative while also collaborating effectively as part of a team.
Excellent problem-solving and analytical skills.
Strong customer service orientation and a commitment to user satisfaction.

Experience

This role is ideal for candidates with a minimum of 1 year of experience in a desktop support or IT help desk role. Recent graduates with a strong foundation in IT fundamentals, a willingness to learn, and a passion for problem-solving are also encouraged to apply.

Why Join Tech Mahindra?

As a Desktop Support professional at Tech Mahindra, you'll enjoy:

The opportunity to play a vital role in supporting Tech Mahindra's global workforce and ensuring their IT productivity.
A dynamic and fast-paced work environment where you'll constantly learn and grow your technical skills.
Competitive salary and benefits package.
The flexibility of a remote work environment.
The chance to be part of a collaborative and supportive team environment.
Be at the forefront of technology and contribute to the success of a leading IT services company.

Application Process

To apply, please submit your resume and a cover letter that outlines your relevant skills and experience. We look forward to hearing from you!

Become a Tech Mahindra IT Hero!

At Tech Mahindra, we value technical expertise, problem-solving skills, and a commitment to providing exceptional customer service. If you're a resourceful IT professional who thrives in a remote work environment, we encourage you to apply!

In this essential role, you'll play a key role in troubleshooting IT issues, maintaining a healthy IT environment, and empowering Tech Mahindra's employees to achieve their goals. We offer a competitive salary and benefits package, along with the flexibility of working remotely. If you're ready to launch your career in IT support and join a team that values innovation and collaboration, apply today!