Swiggy Recruitment

As a BPO Executive at Swiggy, you will be the voice of the company, interacting with customers across various channels. You will handle inquiries, resolve issues, provide accurate information, and go the extra mile to ensure a smooth and enjoyable experience for every user. Your role is crucial in building brand loyalty and driving positive customer journeys.

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Responsibilities:

• Be a customer champion: Resolve customer concerns promptly and effectively, offering personalized solutions and ensuring their satisfaction.
• Master the app: Gain in-depth knowledge of the Swiggy app, navigate orders and deliveries seamlessly, and provide accurate information to customers.
• Communicate with clarity: Maintain a professional and friendly demeanor, actively listen to customer needs, and communicate clearly and concisely through various channels like phone, chat, and email.
• Go the extra mile: Proactively identify and address potential issues, offer helpful suggestions, and strive to exceed customer expectations at every touchpoint.
• Contribute to growth: Be data-driven and identify opportunities to improve customer service processes, contributing to overall team performance and efficiency.

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Swiggy Careers

Skills:

• Excellent communication and interpersonal skills, both written and verbal.
• Active listening and problem-solving skills with a customer-centric approach.
• Strong ability to learn and adapt quickly to new information and systems.
• Time management and organizational skills to efficiently handle multiple tasks simultaneously.
• Positive and enthusiastic attitude with a commitment to exceeding customer expectations.

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