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Swiggy Recruitment
About Swiggy
Swiggy is a leading food delivery platform in India, revolutionizing the way people connect with their favorite restaurants. We offer a convenient and user-friendly app that allows customers to order from a wide variety of restaurants and get food delivered straight to their doorsteps. Our passionate team is dedicated to providing a seamless and delightful experience for both customers and restaurant partners.
Why Join Us as a Customer Service Associate?
As a Customer Service Associate at Swiggy, you'll be the friendly voice behind a million happy meals. You'll play a vital role in ensuring a smooth and enjoyable food ordering experience for our customers. You'll address their questions, resolve any issues they encounter, and ensure their satisfaction throughout their Swiggy journey. This role offers the opportunity to develop your communication and problem-solving skills, build relationships with customers, and contribute to the growth of a leading food delivery platform. We have locations across India, so you can choose a work environment that suits your preferences (This role is not remote).
Position: Customer Service Associate
Company: Swiggy
Swiggy Jobs Near Me
Job Summary:
We're seeking a customer-centric and enthusiastic individual to join our energetic customer service team. In this role, you'll be the first point of contact for our customers, providing support through phone calls, emails, and chat interactions. You'll listen attentively to customer concerns, answer questions about orders, deliveries, and our services, and work diligently to resolve any issues promptly and efficiently. Your friendly approach, problem-solving skills, and dedication to customer satisfaction will be instrumental in making Swiggy the preferred choice for online food delivery.
Key Responsibilities:
- Customer Support:
- Respond to customer inquiries through phone calls, emails, and chat in a timely and professional manner.
- Listen attentively to customer concerns and identify the root cause of any issues with orders, deliveries, or the Swiggy app.
- Provide accurate and helpful information about restaurants, menus, order tracking, delivery status, refund policies, and other Swiggy services.
- Offer solutions to customer problems, including order modifications, cancellations, or complaints, ensuring their satisfaction with the resolution.
- Escalate complex issues to the appropriate teams when necessary.
- Building Positive Relationships:
- Develop positive relationships with customers and build brand loyalty for Swiggy.
- Proactively identify customer needs and suggest solutions or answer questions in a helpful and informative manner.
- Provide personalized and friendly service to every customer, ensuring a positive Swiggy experience.
- Continuous Learning:
- Stay updated on Swiggy's policies, procedures, and features of the Swiggy app.
- Actively participate in training programs to enhance your knowledge and skills in customer service and food delivery.
Required Skills and Qualifications:
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- High School Diploma or equivalent qualification (or actively pursuing).
- Excellent communication and interpersonal skills, both written and verbal.
- Ability to listen attentively and understand customer concerns.
- Strong problem-solving skills and the ability to find solutions independently or collaborate with other departments.
- A positive attitude, a willingness to learn, and a commitment to providing exceptional customer service.
- Proficiency in computer skills, including internet navigation and basic office applications (e.g., MS Office).
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Swiggy Career
Experience:
This role is a great opportunity for both fresh graduates and individuals with 1+ years of experience in customer service, call center operations, or a similar role. A strong desire to help others, a positive attitude, and a keen interest in the food and service industry are highly regarded.
Why Join Swiggy?
At Swiggy, you'll be:
- Part of a Food Revolution: Be a part of a dynamic company that's transforming the way India eats, offering convenience and connecting people with their favorite restaurants.
- Making a Difference: Ensure a smooth and enjoyable experience for Swiggy users, playing a vital role in their food ordering journey.
- Building Your Skills: Develop your communication, problem-solving, and interpersonal skills in a fast-paced and rewarding environment.
- Working in a Fun and Collaborative Culture: Collaborate with a passionate team dedicated to customer satisfaction and innovation.
- Competitive Benefits and Recognition: We offer competitive salaries, comprehensive benefits packages, and a positive work culture that values your contributions.
Application Process:
To apply, please submit your resume online. We encourage you to highlight your communication skills, customer service experience (if any), and your enthusiasm for the food industry.
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