Snapdeal Recruitment

Snapdeal is a leading online marketplace committed to providing a seamless shopping experience for customers across India. As we continue to grow, we are looking for a dedicated and customer-centric professional to join our team as a Customer Service Supervisor.

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Responsibilities:

- Team Leadership:
  - Lead and inspire a team of customer service representatives to deliver exceptional service through various channels, including phone, email, and chat.
  - Foster a positive and collaborative work environment, encouraging teamwork and continuous improvement.
  - Monitor team performance, provide constructive feedback, and implement strategies to enhance overall efficiency and customer satisfaction.
- Customer Advocacy:
  - Address escalated customer inquiries and ensure timely resolution, maintaining a high level of customer satisfaction.
  - Analyze customer feedback and trends to identify areas for improvement in service delivery and communication.
  - Develop and implement customer-centric initiatives to enhance the overall customer experience.

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Snapdeal Careers

Skills:

1. Leadership Skills:
  - Proven experience in leading and motivating teams to achieve performance targets.
  - Strong communication and interpersonal skills to foster a positive team culture.
  - Ability to make decisions confidently and provide guidance in a fast-paced environment.
2. Customer Focus:
  - Exceptional understanding of customer service principles and practices.
  - Strong problem-solving skills with the ability to address complex customer issues.
  - Empathy and patience in handling customer concerns with a commitment to resolving problems promptly.