Snapdeal Recruitment

This enriching program offers comprehensive training, mentorship, and hands-on experience in the exciting world of e-commerce customer service. You'll learn the ropes from experienced professionals, develop essential skills, and gain valuable insights into industry best practices. Your dedication, eagerness to learn, and commitment to exceeding expectations will be key to your success as you transition into a full-fledged Customer Service Executive.

Snapdeal Jobs Near Me

Responsibilities:

• Respond to customer inquiries: Address customer concerns across various channels (phone, email, chat) with empathy, clarity, and a willingness to go the extra mile.
• Resolve issues efficiently: Analyze customer problems, identify root causes, and offer timely and effective solutions, exceeding expectations whenever possible.
• Product & Service Knowledge: Gain in-depth understanding of Snapdeal's products, policies, and procedures to provide accurate and reliable information to customers.
• Build Trust & Rapport: Foster positive relationships with customers, actively listen to their feedback, and strive to build trust and loyalty.
• Performance & Growth: Continuously learn and improve, track your performance metrics, and strive to exceed set targets.

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Snapdeal Careers

Skills:

• Excellent communication and interpersonal skills: Communicate clearly, concisely, and professionally, both verbally and in writing.
• Active listening and empathy: Genuinely understand customer concerns and demonstrate a willingness to help.
• Problem-solving and critical thinking: Analyze situations effectively, identify root causes, and develop creative solutions.
• Technical proficiency: Proficient in using computers and various software applications, including customer service platforms.
• Time management and organization: Manage multiple tasks efficiently, prioritize effectively, and meet deadlines consistently.
• Adaptability and resilience: Thrive in a fast-paced environment and readily adapt to new situations and information.

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