Snapdeal Recruitment

As a Customer Care Agent at Snapdeal, you will be the first point of contact for our valued customers, providing exceptional service and ensuring their satisfaction. You will address their inquiries, concerns, and complaints about our products, services, and orders in a professional, courteous, and timely manner.

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Responsibilities:

• Respond to customer inquiries and complaints via phone, email, and chat, effectively resolving their issues.
• Provide accurate and up-to-date information about Snapdeal products, services, and policies.
• Research and escalate complex customer issues to the appropriate team for further resolution.
• Maintain detailed records of customer interactions and ensure timely follow-up.
• Adhere to Snapdeal's customer service guidelines and quality standards.

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Snapdeal Careers

Skills:

• Excellent communication and interpersonal skills, both written and verbal.
• Active listening skills and the ability to understand customer concerns.
• Strong problem-solving skills and the ability to find solutions to customer issues.
• Ability to work independently and as part of a team.
• Proficient in computer skills, including Microsoft Office Suite.

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