Snapdeal Job Vacancy

Join Snapdeal, a leading e-commerce platform committed to providing an exceptional shopping experience for our customers. As a Customer Support Analyst, you will play a crucial role in ensuring customer satisfaction and resolving inquiries with efficiency and empathy.

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Responsibilities:

- Customer Interaction and Issue Resolution:
  - Engage with customers through various channels, including phone, email, and chat, to understand and address their concerns.
  - Effectively troubleshoot and resolve customer issues, providing clear and concise solutions while maintaining a positive and customer-centric approach.
  - Collaborate with cross-functional teams to escalate and resolve complex customer problems, ensuring timely resolution and customer satisfaction.
- Product Knowledge and Continuous Improvement:
  - Stay updated on Snapdeal's product offerings and policies to provide accurate information to customers.
  - Proactively identify trends in customer queries and work towards improving self-service options and knowledge base articles.
  - Contribute to the development and enhancement of customer support processes to optimize efficiency and effectiveness.

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Skills:

1. Customer-Centric Approach:
  - Demonstrated ability to empathize with customers and prioritize their needs.
  - Strong communication skills, both written and verbal, with the ability to articulate solutions clearly.
2. Problem-Solving Skills:
  - Proven analytical and problem-solving abilities to address customer issues promptly.
  - Ability to think critically and make decisions in a fast-paced environment.
3. Team Collaboration:
  - Collaborative mindset with the ability to work seamlessly with cross-functional teams.
  - Openness to feedback and a willingness to contribute to a positive team culture.

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