Myntra Recruitment

Join Myntra, India's leading fashion e-commerce platform, and become a Client Service Specialist who plays a crucial role in ensuring a delightful and personalized shopping experience for every customer! In this dynamic and customer-centric environment, you'll be the friendly voice on the phone and the helpful advisor online, guiding customers through their fashion journey and resolving their concerns with expertise. If you possess a passion for fashion, strong communication skills, and a commitment to exceeding expectations, we encourage you to apply!

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Responsibilities:

Provide prompt and professional support to customers through phone, email, chat, and social media.
Demonstrate in-depth knowledge of Myntra's products, services, and policies.
Effectively troubleshoot and resolve customer issues related to orders, accounts, payments, deliveries, returns, and more.
Offer personalized recommendations and styling advice based on customer preferences and trends.
Build trust and rapport with customers, going the extra mile to exceed their expectations.
Proactively identify and address customer concerns, aiming to prevent escalations.
Contribute to continuous improvement by suggesting ways to enhance customer service and product offerings.
Stay updated on Myntra's latest fashion trends and offerings to provide informed guidance to customers.
Maintain a positive and professional demeanor, fostering a welcoming and helpful environment for customers.

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Skills & Qualifications:

Minimum 12th standard pass or equivalent (graduation preferred).
Minimum 1 year of customer service experience (retail, call center, or online experience a plus).
Strong communication, interpersonal, and problem-solving skills, with fluency in English and Hindi (additional regional languages a plus).
Passion for fashion and understanding of current trends.
Ability to learn new information quickly and adapt to changing situations.
Detail-oriented and organized with a keen eye for accuracy.
Proficient in basic computer applications (MS Office preferred).
Ability to work independently and as part of a team in a fast-paced environment.
Positive attitude and strong work ethic.

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