Myntra Recruitment

At Myntra, we believe in redefining fashion and empowering our customers to express their unique style. As a leading online fashion destination, we are committed to providing an unparalleled shopping experience. Join our dynamic team as a Customer Care Executive and be a crucial part of delivering exceptional service to our valued customers.

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Responsibilities:

1. Customer Engagement and Support:
  - Engage with customers via multiple channels, including phone calls, emails, and live chat, to assist with queries, concerns, and feedback.
  - Provide personalized assistance to customers in navigating our platform, placing orders, and resolving issues, ensuring a seamless and positive experience.
2. Issue Resolution and Escalation:
  - Effectively troubleshoot and resolve customer concerns, striving for first-contact resolution whenever possible.
  - Escalate complex issues to the appropriate teams while ensuring timely and accurate communication to the customer, demonstrating a commitment to issue resolution and customer satisfaction.
3. Product Knowledge and Continuous Improvement:
  - Stay informed about Myntra's product offerings, promotions, and policies to provide accurate and up-to-date information to customers.

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Skills:

Communication Skills:
- Exceptional verbal and written communication skills with a customer-centric approach.
- Ability to convey complex information in a clear and concise manner, ensuring customer understanding.
Problem-Solving:
- Strong analytical and problem-solving skills, with the ability to think on your feet and provide effective solutions to customer issues.
- Proactive in identifying patterns or trends in customer queries and collaborating with relevant teams for preventive measures.
Empathy and Patience:
- Empathetic and patient attitude towards customers, understanding their concerns and providing support with a positive demeanor.
- Ability to manage difficult customer situations with professionalism and composure.