Meesho Recruitment

About Meesho

Meesho is revolutionizing the way people shop in India. We empower millions of social entrepreneurs, primarily women, to become successful online resellers by providing them with a user-friendly platform, a wide range of products, and logistical support. Our mission is to make online shopping accessible and affordable for everyone in India.

Why Join Us as a Call Center Representative?

As a Call Center Representative at Meesho, you'll be the friendly voice connecting our customers and resellers with the support they need. You'll play a vital role in ensuring a smooth and positive experience for everyone who interacts with Meesho. This role is not remote, but we offer locations across India, so you can choose a work environment that suits your preferences.

Position: Call Center Representative

Company: Meesho

Meesho Jobs Near Me

Job Summary:

We're seeking a passionate and customer-centric individual to join our vibrant call center team. In this role, you'll provide exceptional customer service through phone calls, emails, and chat interactions. You'll address customer inquiries about orders, products, deliveries, and the Meesho platform. You'll also offer support to our social resellers, helping them navigate the platform and answer any questions they may have. Your positive attitude, problem-solving skills, and dedication to customer satisfaction will be instrumental in making Meesho the preferred online shopping destination in India.

Key Responsibilities:

• Customer and Reseller Support:
  • Respond to customer and reseller inquiries through phone calls, emails, and chat in a timely and professional manner.
  • Listen attentively to concerns and identify the root cause of any issues with orders, deliveries, products, or using the Meesho platform.
  • Provide accurate and helpful information about products, order status, return policies, and other Meesho services.
  • Offer clear and concise solutions to customer and reseller problems, ensuring their satisfaction with the resolution.
  • Escalate complex issues to the appropriate teams when necessary.
• Building Relationships:
  • Develop positive relationships with customers and resellers, fostering trust and loyalty for the Meesho brand.
  • Proactively identify customer and reseller needs and suggest solutions or answer questions in a helpful and informative manner.
  • Provide personalized and friendly service to every customer and reseller, ensuring a positive Meesho experience.
• Continuous Learning:
  • Stay updated on Meesho's product offerings, policies, and platform features.
  • Actively participate in training programs to enhance your knowledge and skills in customer service, the Meesho platform, and social commerce.

Required Skills and Qualifications:

• High School Diploma or equivalent qualification (or actively pursuing).
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to listen attentively and understand customer and reseller concerns.
• Strong problem-solving skills and the ability to find solutions independently or collaborate with other departments.
• A positive attitude, a willingness to learn, and a commitment to providing exceptional customer service.
• Proficiency in computer skills, including internet navigation and basic office applications (e.g., MS Office).

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Meesho Career

Experience:

This role is a great opportunity for both fresh graduates and individuals with 1+ years of experience in customer service, call center operations, or a similar role. A strong foundation in communication, a desire to help others, and a positive and enthusiastic personality are highly regarded.

Why Join Meesho?

At Meesho, you'll be:

• Part of a Social Commerce Revolution: Be a part of a dynamic company that's transforming the way India shops, empowering social entrepreneurs and making online shopping accessible to everyone.
• Making a Difference: Play a vital role in ensuring a positive experience for both customers and social resellers on the Meesho platform.
• Developing Your Skills: Build valuable customer service, communication, and problem-solving skills in a fast-paced and rewarding environment.
• Working in a Fun and Collaborative Culture: Collaborate with a passionate team dedicated to customer satisfaction and innovation.
• Competitive Benefits and Recognition: We offer competitive salaries, comprehensive benefits packages, and a positive work culture that values your contributions.

Application Process:

To apply, please submit your resume online. We encourage you to highlight your communication skills, customer service experience (if any), and your enthusiasm for the e-commerce industry.

Join Us and Be the Voice of Meesho's Success Story!

We're seeking enthusiastic and customer-focused individuals who are eager to learn, contribute to a positive and collaborative team environment, and play a vital role in supporting the continued growth of Meesho.

   

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