Flipkart Recruitment

Join Flipkart, India's leading e-commerce marketplace, and become a Customer Support Specialist who plays a crucial role in ensuring a seamless and enjoyable shopping experience for millions of customers! In this dynamic and fast-paced environment, you'll be the friendly voice on the phone, the helpful advisor online, and the problem-solving champion for all things Flipkart. If you possess a passion for helping others, strong communication skills, and a dedication to exceeding expectations, we encourage you to apply!

Flipkart Jobs Near Me

Responsibilities:

Provide prompt and professional support to customers through various channels, including phone, email, chat, and social media.
Effectively troubleshoot and resolve customer concerns related to orders, deliveries, payments, products, returns, and more.
Demonstrate in-depth knowledge of Flipkart policies, procedures, and product offerings.
Offer personalized assistance and go the extra mile to exceed customer expectations.
Proactively identify and escalate complex issues to the appropriate teams for timely resolution.
Gather customer feedback and insights to contribute to improvements in Flipkart's customer service and offerings.
Maintain accurate and up-to-date knowledge base and internal resources.
Promote Flipkart's services and offerings to enhance customer satisfaction and loyalty.
Contribute to a positive and collaborative team environment, supporting colleagues and achieving shared goals.

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Flipkart Career

Skills:

Strong communication, interpersonal, and problem-solving skills, with fluency in English and Hindi (knowledge of additional regional languages a plus).
Customer-centric approach with a genuine desire to help others.
Ability to learn new information quickly and adapt to changing situations.
Detail-oriented and organized with a keen eye for accuracy.
Proficient in basic computer applications (MS Office preferred).
Ability to work independently and as part of a team in a fast-paced environment.
Positive attitude, strong work ethic, and a drive to exceed expectations.

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