Flipkart Recruitment

Flipkart, India's e-commerce leader, is looking for passionate and customer-centric individuals to join our growing BPO team as BPO Executives. In this exciting role, you will be the first point of contact for our valued customers, ensuring a seamless and positive experience across various channels like phone, email, and chat.

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Responsibilities:

• Be the customer champion:
  • Respond to customer inquiries promptly, accurately, and empathetically.
  • Troubleshoot and resolve customer issues efficiently, aiming for first-call resolution.
  • Provide clear and concise information on Flipkart products, services, and policies.
  • Proactively offer solutions and exceed customer expectations.
• Embrace the digital world:
  • Navigate various customer interaction channels efficiently, including phone, email, and chat.
  • Utilize internal systems and tools effectively to access customer information and resolve issues.
  • Maintain accurate and detailed records of customer interactions.
• Collaborate for success:
  • Work effectively with colleagues across different departments to ensure smooth resolution of complex issues.
  • Share knowledge and best practices to continuously improve customer service standards.
  • Contribute to team goals and targets by achieving key performance indicators (KPIs).

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Flipkart Career

Skills:

• Excellent communication: Strong written and verbal skills, with the ability to explain complex information clearly and concisely.
• Customer focus: Passionate about exceeding customer expectations and delivering exceptional service.
• Problem-solving: Ability to identify and resolve customer issues efficiently and creatively.
• Adaptability: Thriving in a fast-paced environment with changing priorities.
• Technical skills: Proficiency in MS Office Suite and comfortable using various digital tools.
• Teamwork: Collaborative spirit and willingness to work with colleagues effectively.

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