Swiggy Recruitment

Swiggy is searching for enthusiastic Customer Service Trainees to join our growing team. In this role, you'll be the friendly voice behind the scenes, ensuring our customers have a smooth and enjoyable Swiggy experience. You'll play a vital role in resolving inquiries, providing support, and going the extra mile to turn every customer interaction into a positive one.

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Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely, professional, and courteous manner.
Research and troubleshoot customer issues related to orders, deliveries, payments, and app functionality.
Escalate complex issues to the appropriate team while keeping customers informed of the resolution process.

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Skills:

Excellent communication and interpersonal skills, with the ability to build rapport with customers.
Active listening skills to understand customer concerns and identify the best course of action.
A problem-solving mindset with a focus on finding solutions that exceed customer expectations.
Proficiency in computer applications, including a familiarity with Swiggy's platform (a plus).

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