Swiggy Recruitment

At Swiggy, we believe in connecting people with the food they love. As one of the leading food delivery platforms, we are dedicated to providing a seamless and delightful experience for our customers. Our commitment to exceptional service is at the heart of everything we do, and we're looking for a dynamic and customer-focused individual to join our Customer Service team.

Swiggy Jobs Near Me

Responsibilities:

Customer Support Excellence:
- Respond promptly and professionally to customer inquiries via various channels, including phone, email, and chat.
- Ensure a high level of customer satisfaction by addressing concerns, resolving issues, and providing accurate information about Swiggy's services.
- Collaborate with other departments to streamline processes and enhance the overall customer experience.
Problem Resolution:
- Investigate and analyze customer problems, identifying root causes and implementing effective solutions.
- Escalate complex issues to the appropriate teams, ensuring swift resolution and communication back to the customer.
- Proactively identify trends in customer issues and work towards continuous improvement in service quality.

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Swiggy Careers

Skills:

1. Customer-Centric Approach:
  - Ability to empathize with customers and prioritize their needs.
  - Excellent communication skills, both written and verbal, with a keen attention to detail.
  - Proven ability to handle challenging situations with a positive and solutions-oriented mindset.
2. Problem-Solving:
  - Strong analytical and problem-solving skills, with the ability to think critically and make decisions under pressure.
  - Capacity to troubleshoot and resolve issues independently, while knowing when to escalate for further assistance.