Position title
Customer Service – New Job – Swiggy Vacancy Near Me
Job Location
India
Remote work from: India
Base Salary
USD12-USD18 Per hour
Qualifications
Any Graduate
Employment Type
Full-time
Description
Customer Service
At Swiggy, we believe in connecting people with the food they love. As one of the leading food delivery platforms, we are dedicated to providing a seamless and delightful experience for our customers. Our commitment to exceptional service is at the heart of everything we do, and we're looking for a dynamic and customer-focused individual to join our Customer Service team.
Swiggy Jobs Near Me
Responsibilities:
- Customer Support Excellence:
- Respond promptly and professionally to customer inquiries via various channels, including phone, email, and chat.
- Ensure a high level of customer satisfaction by addressing concerns, resolving issues, and providing accurate information about Swiggy's services.
- Collaborate with other departments to streamline processes and enhance the overall customer experience.
- Problem Resolution:
- Investigate and analyze customer problems, identifying root causes and implementing effective solutions.
- Escalate complex issues to the appropriate teams, ensuring swift resolution and communication back to the customer.
- Proactively identify trends in customer issues and work towards continuous improvement in service quality.
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Swiggy Careers
Skills:
- Customer-Centric Approach:
- Ability to empathize with customers and prioritize their needs.
- Excellent communication skills, both written and verbal, with a keen attention to detail.
- Proven ability to handle challenging situations with a positive and solutions-oriented mindset.
- Problem-Solving:
- Strong analytical and problem-solving skills, with the ability to think critically and make decisions under pressure.
- Capacity to troubleshoot and resolve issues independently, while knowing when to escalate for further assistance.
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Hiring organization
![Swiggy Swiggy](https://cdn-images-1.medium.com/max/1200/1*v5SYqjYEdQMPIwNduRrnCw.png)
Date posted
February 17, 2024
Valid through
August 31, 2024
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