Flipkart Recruitment

Flipkart, India's leading e-commerce marketplace, is seeking a driven and empathetic Customer Service Manager to join our growing team. In this role, you'll be responsible for leading and empowering a team of customer service representatives, ensuring exceptional customer experiences, and driving continuous improvement in our service processes.

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Responsibilities:

• Lead and motivate a team of customer service representatives, providing coaching and development opportunities.
• Oversee day-to-day customer service operations, ensuring timely and efficient resolution of customer inquiries and complaints.
• Analyze customer feedback, identify trends, and recommend process improvements to enhance customer satisfaction.
• Collaborate with cross-functional teams (logistics, sales, etc.) to resolve complex customer issues and ensure seamless purchase experiences.
• Develop and implement strategies to maintain high customer service standards and positive brand perception.

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Flipkart Career

Skills:

• Exceptional communication skills: Communicate clearly, concisely, and professionally, both verbally and in writing.
• Active listening and empathy: Genuinely understand customer concerns and demonstrate a willingness to go the extra mile.
• Problem-solving and critical thinking: Analyze situations effectively, identify root causes, and develop creative solutions.
• Technical proficiency: Proficient in using computers and various software applications, including customer service platforms.
• Time management and organization: Manage multiple tasks efficiently, prioritize effectively, and meet deadlines consistently.
• Adaptability and resilience: Thrive in a fast-paced environment and readily adapt to new situations and information.

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