Flipkart Recruitment

As a Customer Officer at Flipkart, you'll be the first line of defense for our valued customers. You'll play a pivotal role in ensuring a smooth and delightful shopping experience by addressing their inquiries, resolving issues, and providing exceptional customer service. You'll be the voice of Flipkart, fostering positive relationships and building brand loyalty.

Flipkart Jobs Near Me

Responsibilities:

• Respond to customer inquiries promptly and professionally through various channels (phone, email, chat)
• Actively listen to customer concerns, diagnose issues, and provide efficient resolutions
• Uphold Flipkart's customer service policies and procedures
• Work collaboratively with internal teams to ensure seamless issue resolution
• Continuously strive to improve customer satisfaction through feedback analysis

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Flipkart Career

Skills:

• Excellent communication and interpersonal skills, both written and verbal
• Ability to actively listen, empathize with customers, and build rapport
• Strong problem-solving and analytical skills
• Proficiency in using computers and customer service software
• Adaptable and resourceful with a positive and can-do attitude

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