Flipkart Recruitment

As a Customer Officer at Flipkart, you will play a crucial role in ensuring our customers have a seamless and enjoyable shopping experience. You will be the first point of contact for our valued customers, addressing their inquiries, resolving their concerns, and fostering positive relationships.

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Responsibilities:

• Be a Customer Champion: Actively listen to customer queries and concerns, identify the root cause of issues, and provide timely and accurate resolutions.
• Embrace the Flipkart Spirit: Uphold our company values by providing exceptional customer service, demonstrating empathy and a positive attitude.
• Become a Knowledge Hub: Stay updated on Flipkart policies, product information, and promotional offers to confidently answer customer questions.

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Flipkart Career

Skills:

• Excellent communication and interpersonal skills: The ability to build rapport, actively listen, and clearly communicate solutions to customers with diverse backgrounds.
• Problem-solving and analytical skills: Identify the root cause of customer issues and develop effective solutions independently or by collaborating with internal teams.
• Technical proficiency: Ability to navigate internal tools and systems efficiently to assist customers with their inquiries.

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