Customer Care Associate

As a Customer Care Associate at Myntra, you'll be the friendly voice and helping hand for our fashion-loving customers. You'll be on the frontlines, providing exceptional support via various channels like phone, email, and chat, ensuring their shopping experience is smooth and delightful. This exciting opportunity allows you to make a real difference in people's lives, hone your communication skills, and be part of a dynamic and growing company.

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Responsibilities:

• Be a Customer Champion: Answer customer inquiries promptly and accurately, providing clear and helpful information on orders, deliveries, returns, and product details.
• Resolve Challenges with Flair: Proactively listen to customer concerns, troubleshoot issues effectively, and find solutions that leave them feeling satisfied and valued.
• Build Lasting Relationships: Go the extra mile to build rapport with customers, personalize their experience, and leave a positive impression of the Myntra brand.

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Skills:

• Exceptional communication and interpersonal skills: Ability to connect with diverse customers, understand their needs, and communicate clearly and empathetically.
• Problem-solving and analytical skills: Ability to identify root causes of issues, think critically, and find creative solutions that work.
• Technical proficiency: Familiarity with computers and comfortable using various communication tools and internal systems.
• Time management and organization: Ability to prioritize tasks effectively, manage multiple inquiries simultaneously, and meet deadlines consistently.
• Positive attitude and a genuine passion for customer service: Enthusiasm for fashion and a desire to create positive experiences are essential.

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