Swiggy Recruitment

This dynamic role offers the chance to make a real impact on people's daily lives. You'll be the first point of contact for our valued customers, addressing their inquiries about orders, deliveries, payments, and more. Your empathy, problem-solving skills, and commitment to exceeding expectations will be key to turning hungry moments into delightful experiences, fostering trust, and keeping customers coming back for more.

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Responsibilities:

Be the Customer Advocate: Respond to customer inquiries across various channels (phone, email, chat) with empathy and a genuine desire to help.
Resolve Issues Efficiently: Analyze concerns, identify root causes, and offer timely and effective solutions, leaving customers happy and satisfied.
Product & Service Expertise: Gain in-depth knowledge of Swiggy's platform, ordering process, and policies to provide accurate and reliable information.
Build Trust & Rapport: Foster positive relationships with customers, actively listen to their feedback, and strive to build trust and loyalty.
Performance Champion: Meet and exceed key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction ratings.
Embrace Continuous Learning: Actively participate in training programs and stay updated on Swiggy's evolving platform and policies.

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Swiggy Careers

Skills:

Exceptional communication skills: Communicate clearly, concisely, and professionally, both verbally and in writing.
Active listening and empathy: Genuinely understand customer concerns and demonstrate a willingness to go the extra mile.
Problem-solving and critical thinking: Analyze situations effectively, identify root causes, and develop creative solutions.
Technical proficiency: Proficient in using computers and various software applications, including customer service platforms.
Time management and organization: Manage multiple tasks efficiently, prioritize effectively, and meet deadlines consistently.
Adaptability and resilience: Thrive in a fast-paced environment and readily adapt to new situations and information.

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