Customer Care Agent

As a Customer Care Associate at Flipkart, you will be the first point of contact for our valued customers, providing exceptional support and resolving their inquiries with empathy and a solutions-oriented approach. You will play a crucial role in ensuring customer satisfaction and building brand loyalty.

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Responsibilities:

Actively listen to customer concerns and inquiries through various channels (phone, email, chat)
Accurately diagnose and troubleshoot customer issues related to orders, accounts, payments, returns, and other Flipkart services.
Provide clear, concise, and timely solutions to customer queries, ensuring a positive and professional experience.
Escalate complex issues to the appropriate teams as needed, following established protocols.
Maintain accurate records of customer interactions and document resolutions effectively.
Adhere to company policies and procedures, upholding the highest standards of customer service.

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Flipkart Career

Skills:

Excellent communication and interpersonal skills, with the ability to build rapport and provide exceptional customer service.
Active listening skills and a genuine desire to understand and address customer concerns.
Patience, empathy, and a positive attitude in handling challenging situations.
Strong problem-solving and analytical skills, with the ability to identify and resolve issues efficiently.
Proficiency in computer applications, including MS Office Suite and a comfortable learning new software.

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