Snapdeal Recruitment

As a BPO Staff at Snapdeal, you will be the voice of our brand, connecting with customers and ensuring their experience with Snapdeal is smooth and enjoyable. You'll wear many hats, from answering inquiries about products and orders to resolving issues and exceeding customer expectations. This is a dynamic and rewarding role where your communication skills, empathy, and problem-solving abilities will be key to building happy and loyal customers.

Snapdeal Jobs Near Me

Responsibilities:

• Customer Service Excellence:
  • Provide prompt and accurate information about Snapdeal products, orders, and policies.
  • Resolve customer inquiries and issues efficiently and empathetically, exceeding expectations whenever possible.
  • Build rapport with customers and foster a positive brand experience.
• Order Management:
  • Assist customers with order tracking, cancellations, and returns.
  • Process orders and updates accurately and efficiently.
  • Maintain detailed records and documentation of customer interactions.
• Problem-Solving and Learning:
  • Proactively identify and address potential customer concerns before they escalate.
  • Learn and adapt to new policies, procedures, and product information.
  • Share knowledge and insights with colleagues to continuously improve customer service.

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Snapdeal Careers

Skills:

• Excellent communication and interpersonal skills, with the ability to build rapport and listen actively.
• Strong problem-solving and analytical skills, with the ability to identify and address customer concerns effectively.
• A patient and empathetic demeanor, with a genuine desire to help customers.
• Proficiency in English (both written and spoken) is essential.
• Basic computer skills and the ability to learn new software quickly.

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