Axis Bank Hiring Jobs

As a Virtual Banking Assistant, you will be the friendly face (or voice) of Axis Bank online, providing exceptional customer service through our innovative virtual assistant platform, Axis AHA! You will be responsible for interacting with customers in real-time, answering their questions, and resolving their banking needs efficiently and accurately. This is a dynamic role that offers the opportunity to make a real difference in the lives of our customers, all while working in a cutting-edge technological environment.

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Responsibilities

Provide exceptional customer service through Axis AHA!, our virtual banking assistant platform
Answer customer inquiries related to a wide range of banking products and services
Assist customers with basic transactions such as fund transfers and bill payments
Troubleshoot technical issues and escalate complex inquiries to the appropriate team
Continuously learn and update your knowledge of Axis Bank products and services

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Skills

Excellent communication and interpersonal skills, both written and verbal
Ability to build rapport with customers and provide exceptional service
Strong problem-solving and analytical skills
Proficiency in using computers and comfortable working in a digital environment
Ability to work independently and prioritize tasks effectively

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